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Refund Policy

At Vidfly , we are committed to providing the best experience for our users. We understand that unexpected situations may arise, and you might need to request a refund. To ensure clarity and fairness, please review our refund policy carefully before making a purchase.

Refund Eligibility

To qualify for a refund, the following conditions apply:

Subscription Services (e.g., annual/monthly membership)

  • Full Refund: If you have not logged in or used any membership benefits (e.g., credits), you can request a full refund within 7 days of purchase.
  • Partial Refund: If some credits have been used (e.g., consumed credits, generated tasks), the refund amount will be calculated based on remaining unused days or credits.
  • No Refund: Refunds are not allowed after 7 days.

One-Time Paid Services (e.g., Supply)

  • If purchased within 48 hours and no credits have been used, a full refund can be requested. Otherwise, refunds are not allowed.

Special Cases

  • For situations caused by program bugs, such as duplicate charges or missing credits, refunds can be requested after verification.

Situations Not Eligible for Refund

  • User Subjective Reasons: Refund requests due to personal changes (e.g., no longer needing the service) or insufficient understanding of product features.
  • Forgotten Usage: Vidfly subscription benefits reset monthly. We understand users may occasionally forget active subscriptions, but refunds cannot be issued in such cases. This policy aligns with industry standards to ensure fairness for all users.

How to Request a Refund

If you meet the eligibility criteria, please follow these steps:

1. Submit a Request: Log in to your Vidfly account and submit a refund request via the "Feedback" page.

2. Provide Required Information: Include the following details:

  • Subscription email / order number / transaction ID
  • Reason for the refund request and any supporting evidence (e.g., system error screenshot)

Refund Processing

Once we receive your request, our support team will review it and notify you of the outcome promptly. If approved, the refund will be returned via the original payment method. Please allow 3–10 business days for the transaction to reflect, depending on your bank or third-party payment platform.

Policy Updates

Vidfly reserves the right to modify this refund policy at any time without prior notice. All updates will be posted on this page. We encourage users to review this policy periodically to stay informed.

If you have any questions or need assistance, please contact our support team at [email protected]. We're here to help.