Refund Policy
Last updated: June 12, 2025
At Vidfly AI, we are dedicated to delivering the highest quality experience to our users. We understand that unexpected situations may arise, and you might need to request a refund. To ensure transparency and fairness, please review our refund policy carefully before making a purchase.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- Time Limit: Refund requests must be submitted within 3 days of the original purchase date. Requests made after this period will not be eligible for a refund.
- Token Usage: If your account has used more than 200 tokens during the billing cycle, you are not eligible for a refund, regardless of when the purchase was made.
How to Request a Refund
If you meet the eligibility criteria and would like to request a refund, please follow these steps:
1. Contact Support: Send an email to [email protected].
2. Include Required Information: Please provide the following in your email:
- Your Vidfly AI account email
- Order number
- Purchase date
- Reason for the refund request
3. Submit on Time: Ensure your request is submitted within 3 days of your purchase date.
Refund Processing
Once we receive your request, our support team will review the information and notify you of the outcome promptly. If your request is approved, the refund will be issued to your original payment method. Please allow a few business days for the transaction to reflect, depending on your payment provider.
Policy Updates
Vidfly AI reserves the right to modify this refund policy at any time without prior notice. All updates will be posted on this page. We encourage users to review this policy periodically to stay informed.
If you have any questions or require assistance, please don't hesitate to reach out to our support team at [email protected]. We're here to help.